5 Significant Responsibilities that a Media Operations Management Should Have
Operations management goes beyond daily activities and allows you to generate a competitive benefit. This is more than just being an essential part of the business; it’s a much bigger vision. It requires a breakthrough in innovation and an agile response to changes in the market, technology, and global cost structures.
Media operation management practice connects client strategies with execution. We start from the premise that operations can and should be a strategic asset, so we bring the functional knowledge and technology necessary to close the gap between ideas and results quickly. Whether it is innovation driving growth, strategic cost reduction, improving operational flexibility, managing risk, improving capital effectiveness. Complying with complex regulatory processes or adding value to a transaction, we have it. It takes to be your business partner.
Documented operating procedures
The operating procedures should be documented, maintained, and made available to all users who need them. The media operations management should prepare detailed guidelines for system activities associated with information processing and communication means, such as turning computers on and off, backups, equipment maintenance, media handling, computer room, mail handling, and security. The operating systems should specify the instructions for the detailed execution of each job.
Media management should control changes in the information processing means and systems. Operational procedures and application software should be subject to strict managerial change control.
Inadequate control of changes in information processing facilities and systems is a common cause of system or security failures. Changes in the operational environment, especially when a system is transferred from the development stage to the active phase, can influence the application’s reliability. Changes to operating systems should only be made when there is a valid business reason for doing so, such as increased risk to the system. Updating systems with the most modern version of the operating system or application is not always the best for the business. It could introduce more vulnerabilities and instability than the current version. The need for more training may also arise, licensing costs, support, maintenance, and overhead;
Management of third-party service delivery
Execute and maintain the right level of information security and service delivery in line with third-party service delivery agreements. The organization should check the agreements’ implementation, monitor its compliance with the standards, and manage the changes to ensure that the services are delivered to satisfy all the requirements agreed by the third party.
It should be ensured that the service definitions, security controls, and delivery levels included in the third-party service delivery agreement are implemented, operated, and maintained. The service delivery by a third party should consist of the agreed security agreements, definitions of the service, and service management aspects. In external sourcing agreements, the organization should plan the necessary transitions (of information, information processing means, and all files that need to be transferred). It should ensure that security is maintained throughout the transition period.
The organization should ensure that the third party maintains sufficient service capacity and work plans designed to ensure that levels of service continuity are maintained after major service failures or a disaster.
System planning and acceptance
Minimize the risk of failures in the system.
Planning and preparation is required to ensure the availability of the
adequate capacity and resources to deliver the required system performance.
Media operations management should make projections of future capacity requirements to reduce
the risk of overloading the system.
The operational requirements of the systems should be established, documented, and tested.
New systems before acceptance and use.
The media operation manager should assign responsibility for managing the relationship with third parties to a service management person or team. Furthermore, the organization should ensure that third parties check compliance with the requirements of the agreements. Technical capacities and resources should be made available to monitor the conditions agreement’s needs, particularly the met information security requirements. Appropriate action should be taken when deficiencies in service delivery are observed. The organization should maintain control and sufficient general visibility in all aspects of security. Concerning confidential or critical information or the means of processing the knowledge that the third person enters, processes, or handles.
In the case of external sourcing, the organization needs to be aware that the final responsibility for the information processed by an external provider remains.
Protection against malicious and mobile code
Protect the integrity of the software and integration.
Precautions are required to detect and block the introduction of malicious code and unauthorized mobile principles.
Information processing software and media are vulnerable to the introduction of malicious code, such as computer viruses, network viruses, Trojan horses, and logic bombs. Users should keep in mind the dangers of malicious codes. Where appropriate, managers should introduce controls to avoid,
detect and remove malicious code and monitor mobile code.